Returns
You can return and exchange goods ordered on our portal within 90 days of receiving the item. The return period depends on the terms you selected when ordering.
Returns are processed
through the buyer's personal account
Fill out an application
If the factory packaging is intact, the item hasn't been used, and its presentation and consumer properties are preserved, but it doesn't suit you.
Return the item to the online store, or we'll collect it ourselves.
Submit a refund request in your personal account.
Or we'll credit the funds to your account on our website, and you'll be able to order any other item you like.
If problems with your order arise
If before use it turns out that the item is damaged, differs from the one ordered, has lost its consumer properties, or the order was delivered incomplete, we'll make every effort to resolve the problem as quickly as possible.
Let us know about problems with your order and send us a photo of the item (all functionality is available in your personal account)
As a rule, a courier will collect the defective item from you. If there are no couriers in your region, a manager will help arrange the return the same way you received it, at our expense.
A return decision is made within 2 business days. In 95% of cases we'll refund the money or exchange the item without waiting for the store to receive the return.
Problems with the item arose during use or installation
Problems with an item may be caused by low quality, operating conditions, or improper installation. It's possible that during installation it turned out the item doesn't suit you. Such problems are handled by the experts of the claims department. If a qualified decision can't be made within the online store, we turn to the manufacturer or its representative.
If a defect is discovered after installing the parts, you must provide a work order for installing the spare part with a detailed description of the defect found in the work order recommendations (for electronics — the error CODE). Required information in the work order: date, VIN, mileage, type of work, and the part number and brand of the part used.
- Submit a return on the website, selecting the appropriate reason. Attach a claim report.
- Return the item to the online store.
- Based on the results of the examination, a decision on the refund will be made.
You can return or exchange parts ordered on MileParts within 90 days of receiving your item; the exact return window depends on the terms you selected at checkout. Returns are handled through your personal account: submit a request, send the item back (or we arrange collection), and request a refund or store credit. If a part arrives damaged or a defect appears during installation, our claims department reviews each case and, in most situations, refunds or replaces the item quickly.